Answers vehicle questions
Availability, mileage, price, and features come from the vehicles you list in Otopam, so answers match your current inventory.
An AI sales agent that works from your inventory.
The Otopam AI sales agent answers car buyers, records leads, and requests test drives. It works from your vehicle listings, your business details, and the rules you write. Your team can take over any conversation.
Maria
Messenger · Riverside Auto
- BuyerHi, is the 2021 RAV4 XLE still available? Does it have all-wheel drive?
- AI sales agentHi, this is Ana at Riverside Auto. Yes, the RAV4 XLE is available and it is all-wheel drive. It has 35,210 miles and is listed at $28,500. Are you planning to trade in a vehicle?
- BuyerYes, a 2015 Civic. Would you take $26,000 for the RAV4?
- AI sales agentI can't go that low, but I can offer $27,500. We can look at your Civic when you visit. Would Saturday morning work for a test drive?
What it does
The first reply, the lead, and the test drive request
The agent handles the early part of a sale that often waits until someone is free: answering questions, getting contact details, and suggesting a visit. You choose which of these duties it takes on.
Learns what the buyer wants
It asks the questions your team would ask, such as which vehicle they want, when they can visit, and whether they have a trade-in.
Records the lead
With the leads duty on, the buyer's name, contact details, and vehicle of interest are saved as a lead your team can follow up.
Requests test drives
With the test drive duty on, it offers a time and records the request on your calendar for your team to confirm.
Discusses price within your limit
If you allow it, the agent can respond to offers. It never goes below the maximum discount you set.
Replies to comments
With the comments duty on, it can answer questions left on your Facebook Page and Instagram posts.
What it knows
It answers from your dealership's information
The agent does not guess about your cars or your policies. It uses what you keep in Otopam and what you tell it in its settings. When it does not have an answer, your lessons can tell it to pass the conversation to a person.
The listings, prices, and details you keep in Otopam inventory.
Your dealership name, location, opening hours, and the languages you serve.
Anything a person on your team would know, such as trade-in rules, documents to bring, or delivery options.
A situation and what the agent should do, for example: "A buyer asks about financing. Pass the conversation to a manager."
The name buyers see, how it opens and closes a conversation, how it sells, and what it must never promise.
Example
From first message to staff handoff
One buyer, one vehicle, and one conversation, step by step.
A buyer sends a message
Maria messages your Facebook Page about a RAV4 listed in your inventory.
The agent answers from your listing
It confirms the vehicle is available, shares the mileage and price, and asks about a trade-in.
It handles the offer within your limit
Maria offers $26,000. Your limit allows a smaller discount, so the agent offers $27,500 instead.
The lead and test drive are recorded
Maria shares her name and phone number. Otopam saves her as a lead and adds a test drive request for Saturday.
Staff take over
Maria asks about monthly payments. Your lessons say financing goes to a person, so David takes the conversation.
Maria
Messenger · Riverside Auto
- BuyerHi, is the 2021 RAV4 XLE still available? Does it have all-wheel drive?
- AI sales agentHi, this is Ana at Riverside Auto. Yes, the RAV4 XLE is available and it is all-wheel drive. It has 35,210 miles and is listed at $28,500. Are you planning to trade in a vehicle?
- BuyerYes, a 2015 Civic. Would you take $26,000 for the RAV4?
- AI sales agentI can't go that low, but I can offer $27,500. We can look at your Civic when you visit. Would Saturday morning work for a test drive?
- BuyerSaturday at 10 is good. I'm Maria Lopez, 555-0142.
- Lead created: Maria Lopez · 2021 RAV4 XLE · Trade-in: 2015 Civic
- Test drive requested: Saturday, 10:00 AM
- BuyerCan you also tell me what my monthly payment would be?
- Handed to staff: David took over the conversation
- StaffHi Maria, this is David. I'll go over payment options with you on Saturday. See you at 10.
Offers and pricing
Price talks stay inside the limit you set
Price negotiation is off until you turn it on. When it is on, you set the largest discount the agent may offer, as a percentage of the vehicle's listed price, from 0% to 30%.
If a buyer offers less than your limit allows, the agent makes a counteroffer within the limit or keeps the conversation going toward a visit. It does not approve financing, quote monthly payments, accept trade-in values, or sign anything. Final terms are always agreed by your staff.
Staff handoff
Your team can step in at any time
Every conversation shows who is handling it. A salesperson can take it over in one click, and the agent stops replying there. When they are done, they can hand it back.
You can also use lessons to decide when the agent should pass a conversation to a person, for example financing questions, complaints, or a buyer who asks for a manager.
Dealer controls
You decide what the agent does
Owners and managers set up the agent once and can change it at any time from Otopam settings.
On or off
One switch decides whether the agent is working. Turn it off and your team handles every conversation.
Duties
Choose the work it does: leads, test drives, comments, and price negotiation. Each one is a separate switch.
Price limit
Set the largest discount from the listed price, from 0% to 30%. Leave negotiation off and it will not discuss discounts.
Languages
Your dealership's language is always on. Add the other languages you want it to reply in.
Channels and setup
Where the agent works
The agent replies through the Facebook, Instagram, and WhatsApp accounts you connect to Otopam. Website buyers reach you through your Otopam dealership website forms.
What you need to set it up
- A Growth or Premium plan
- A Facebook Page, and an Instagram professional account linked to it if you use Instagram
- A WhatsApp Business account and phone number if you use WhatsApp
- Your vehicles listed in Otopam inventory
- A few minutes to write the agent's details and lessons
- Facebook Messenger
Replies to messages sent to your Facebook Page.
- Instagram direct messages
Replies to messages sent to the Instagram professional account linked to your Page.
- WhatsApp
Replies to messages sent to your WhatsApp Business number.
- Facebook and Instagram comments
Answers questions left under your Page and Instagram posts.
Inquiry and test-drive request forms send website buyers straight to your leads and calendar.
Frequently asked questions
Questions about the AI sales agent
No. The agent works in Facebook Messenger, Instagram, and WhatsApp conversations, and it can reply to comments on your Facebook Page and Instagram posts. Buyers on your Otopam dealership website use the inquiry and test-drive request forms, which go straight into your leads and calendar.
Connect your Facebook Page, the Instagram professional account linked to it, and your WhatsApp Business number in Otopam settings. Then fill in the agent's details and lessons, choose its duties, and switch it on. We can walk you through it during a demo.
Only if you turn on price negotiation. You set the largest discount it may offer, as a percentage of the listed price, up to 30%. It will not go below that limit, and it cannot approve financing or make a sale binding. Your staff finish every deal.
Anyone on the conversation can choose to take it over. The agent steps back and stays quiet in that conversation until a staff member hands it back.
It always replies in your dealership's language. You can turn on other languages your dealership supports, and the agent then replies in the buyer's language when it is one of them.
The AI sales agent is included with the Growth and Premium plans. Messaging charges from Meta are billed separately by Meta.
Related pages
See the AI sales agent with your own inventory
Book a demo and we will walk through the setup, the controls, and current channel availability.